選択資料から書架並びで前後20冊ずつを表示します。
Customer relationship management : a global perspective / Gerhard Raab ... [et al.]
書庫5階
Quality of service : making it really work / Bo Edvardsson, Bertil Thomasson, and John Øvretveit
書庫5階
Electronic customer relationship management / Jerry Fjermestad, Nicholas C. Romano, Jr., editors
書庫5階
A descoberta do cliente : em busca de um jeito brasileiro de prestar serviços / Equipe técnica OBI ; coord. Marco Antonio Oliveira
書庫5階
Total customer satisfaction : lessons from 50 companies with top quality customer service / Jacques Horovitz, Michele Jurgens-Panak
書庫5階
The loyalty link : how loyal employees create loyal customers / Dennis G. McCarthy
書庫5階
Customer relationship management : electronic customer care in the new economy / Andreas Muther
書庫5階
Customer satisfaction measurement and management : using the voice of the customer / by Earl Naumann, Kathleen Giel
書庫5階
America's service meltdown : restoring service excellence in the age of the customer / Raul Pupo
書庫5階
Managing customer relationships : a strategic framework / Don Peppers, Martha Rogers
: cloth
書庫5階
Managing customer relationships : a strategic framework / Don Peppers, Martha Rogers
: cloth
書庫5階
Managing customer relationships : a strategic framework / Don Peppers, Martha Rogers
: cloth
書庫5階
Driving customer equity : how lifetime customer value is reshaping corporate strategy / Roland T. Rust, Valarie A. Zeithaml, Katherine N. Lemon
書庫5階
The loyalty effect : the hidden force behind growth, profits, and lasting value / Frederick F. Reichheld with Thomas Teal
書庫5階
Customer loyalty : a guide for time travelers / Sionade Robinson and Lyn Etherington
: cloth
書庫5階
Financial customer service : a guide to making smarter business decisions / H.A. Schaeffer Jr
: cloth
書庫5階