上智大学図書館の蔵書を検索します。
本学蔵書と電子資料をまとめて検索します。
日本の大学図書館の蔵書を検索します。
日本の論文を検索します。
日本の図書館、公文書館、美術館、学術研究機関の資料を検索します。
本学の蔵書を検索した結果です。学内のパソコンでは電子媒体は詳細画面から外部へリンクする事が可能です。 自宅など学外から電子媒体を表示させる場合には、【VPN接続】をする必要があります。
検索キーワード:(件名: #Customer services)
該当件数:33件
Lessons from the Nordstrom way : how companies are emulating the # 1 customer service company / Robert Spector
: cloth. - New York : Wiley , c2001
図書 <1001237822>
Building customer-based project organizations / Jeffrey K. Pinto, Pekka Rouhiainen
New York : John Wiley & Sons , c2001
図書 <1001276733>
Samurai selling : the ancient art of service in sales / Chuck Laughlin, Karen Sage, Marc Bockmon
New York : St. Martin's Press , 1993
図書 <1001662199>
Banking services for the affluent : a special collection from the Journal of commercial lending
Philadelphia, Pa. : Robert Morris Associates , c1992
図書 <1000498566>
Financial customer service : a guide to making smarter business decisions / H.A. Schaeffer Jr
: cloth. - New York : Wiley , c1999
図書 <1001218902>
Stormy skies : airlines in crisis / by Paul Clark
: hardback. - Farnham [U.K.] ; Burlington, Vt. : Ashgate , c2010
図書 <1002268573>
America's service meltdown : restoring service excellence in the age of the customer / Raul Pupo
Santa Barbara, Calif. : Praeger , c2010
図書 <1002208287>
Your call is (not that) important to us : customer service and what it reveals about our world and our lives / Emily Yellin
New York : Free Press , c2009
図書 <1002168877>
Driving customer equity : how lifetime customer value is reshaping corporate strategy / Roland T. Rust, Valarie A. Zeithaml, Katherine N. Lemon
New York : Free Press , c2000
図書 <1001260207>
Innovation in the service economy : the new wealth of nations / Faiz Gallouj
Cheltenham ; Northampton, Mass. : E. Elgar , 2002
図書 <1001372673>
Building great customer experiences / Colin Shaw and John Ivens
Houndmills, Basingstoke, Hampshire ; New York : Palgrave Macmillan , 2002
図書 <1001434077>
Revolutionize your customer experience : Colin Shaw
Basingstoke, Hampshire : Palgrave Macmillan , 2005
図書 <1001624449>
IMC, the next generation : five steps for delivering value and measuring financial returns / by Don E. Schultz, Heidi F. Schultz
New York : McGraw-Hill , c2004
図書 <1001487223>
Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler
5th ed. - Boston : McGraw-Hill Irwin , c2009
図書 <1001992015>
Customer loyalty : how to earn it, how to keep it / Jill Griffin
New York ; Tokyo : Lexington Books , c1995
図書 <1000522652>
Customer satisfaction measurement and management : using the voice of the customer / by Earl Naumann, Kathleen Giel
Cincinnati, Ohio : Thomson Executive Press , c1995
図書 <1000529475>
Customer science : behavioral insights for creating breakthrough customer experiences / Alexander Chernev
: hardcover,: pbk. - [Chicago] : Cerebellum Press , 2022
図書 <1003231953>
The Nordstrom way : the inside story of America's #1 customer service company / Robert Spector and Patrick D. McCarthy
2nd ed. - New York : Wiley , c2000
図書 <1001262683>
Handbook of services marketing & management / Teresa A. Swartz, Dawn Iacobucci, editors
: hbk,: pbk. - Thousand Oaks, Cal. ; London : Sage , c2000
図書 <1001170153>
Effective client management in professional services : how to build successful client relationships / Jack Berkovi
: hbk,: ePDF,: ePUB. - Farnham, Surrey, England ; Burlington, VT, USA : Gower , c2014
図書 <1002774089>