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Customer intelligence : from data to dialogue / Seán Kelly

データ種別 図書
出版者 Chichester, England ; Hoboken, N.J. : John Wiley
出版年 c2006
本文言語 英語
大きさ xxvi, 251 p. ; 24 cm

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書庫5階 HF:5415.32:K45:2006
0470018585 004638595

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内容注記 The concept of customer intelligence : from product to customer
Achieving an intelligence capability : from data to knowledge
The eclipse of mass marketing : from many to one
Achieving segmentation and differentiation : from fuzzy to focused
The collapse of time : from lapsed to real
Customer privacy and confidentiality : from surveillance to permission
Closing the loop : from monologue to dialogue
The new practice of marketing : from selling to buying
一般注記 Includes bibliographical references (p. [227]-235) and index
著者標目 *Kelly, Sean, 1960-
件 名 LCSH:Consumers' preferences
LCSH:Consumers -- Research -- Data processing  全ての件名で検索
分 類 LCC:HF5415.32
DC22:658.8/34
巻冊次 ISBN:0470018585 ; XISBN:9780470018583 REFWLINK
ISBN 0470018585
目次/あらすじ

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