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RT Book, Whole SR Print DC OPAC T1 Customer satisfaction measurement and management : using the voice of the customer / by Earl Naumann, Kathleen Giel A1 Naumann, Earl, 1946- A1 Giel, Kathleen, 1953- YR 1995 FD c1995 SP xix, 457 p. K1 Consumer satisfaction -- Evalution K1 Customer services -- Management PB Thomson Executive Press PP Cincinnati, Ohio SN 0538844396 LA English (英語) CL LCC:HF5415.5 CL DC20:658.8/12 NO Includes index NO Computer disk (demo) in pocket NO 書誌ID=1000529475; NCID=BA26276678; LK [OPAC]https://www.lib.sophia.ac.jp/opac/opac_link/bibid/1000529475 OL 30